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Frequently Asked Questions‌

FCST’s answers to your common questions about our products, services, support, and processes. The FAQ can help you to grasp the key information.

FAQ

    Q What trade terms are supported for imported Product ?

    A
    1)EXW(EXWorks)
    Means that the seller delivers when it places the goods at the disposal of the buyer at the seller’s premises or at another named place (i.e., works,factory,warehouse,etc.). The sellers does not need to load the goods on any collecting vehicle,nor does it need to clear the goods for export, where sunch clearance is applicable.
     
    2)DDP(Delivered Duty Paid)
    Means that the seller delivers the goods when the goods are placed at the disposal of the buyer, cleared for import on the arriving means of transport ready for unloading at the named place of destination.
     
    3) FCA( Free Carrier)
    Means that the seller delivers the goods to the carrier or another person nominated by the buyer at the seller’s premises or another named place.
     
    4) FAS(Free Alongside Ship)
    Means that the seller delivers when the goods are placed alongside the vessel(e.g., on a quay or a barge) nominated by the buyer at the named port of shipment.
     
    5) FOB(Free on Board)
    Means that the seller delivers the goods on board the vessel nominated by the buyer at the named port of shipment or procures the goods already so delivered.
     
    6) CFR(Cost and Freight)
    Means that the seller delivers the goods on board the vessel or procures the goods already so delivered.
     
    7)CIF(Cost, Insurance and Freight)
    Means that the seller delivers the goods onboard the vessel or procures the goods already so delivered.
     
    8) CPT(Carriage Paid To)
    Means that the seller delivers the goods to the carrier or another person nominated by the seller at an agreed place (if any such place is agreed between the parties) and that the seller must contract for the pay the costs of carriage necessary to bring the goods to the named place of destination.
     
    9) CIP(Carriage and Insurance Paid to)
    Means that the seller delivers the goods to the carrier or another person nominated by the seller at an agreed place (if any such place is agreed between the parties) and that the seller must contract for and pay the costs of carriage necessary to bring the goods to the named place of destination.
     
    10) DAT(Delivered at Terminal)
    Means that the seller delivers when the goods,once unloaded from the arriving means of transport, are placed at the disposal of the buyer at a named terminal at the named port or place of destination.
     
    11) DAP(Delivered at place)
    Means that the seller delivers when the goods are placed at the disposal of the buyer on the arriving means of transport ready for unloadiFCST can choose different trading methods according to customer needs.he named place of destination.
     
    FCST can choose different trading methods according to customer needs.
  • How to apply for payment terms?

    Contact the sales manager offline for discussion.
    After submitting the application for company review and evaluation, the available payment terms can be viewed.
  • Will FCST's quotations expire?

    The product price in the quotation is valid for 30 days, and the freight rate is valid for 14 days.
    If the validity period is exceeded, you need to reconfirm with the sales manager whether there are any changes.
  • Can FCST provide neutral packaging?

    Yes, it can. The packaging can be selected according to customer requirements, including FCST packaging, neutral packaging, and customer-customized packaging.
  • How to check the product delivery time?

    Contact the sales manager offline for discussion.
    If the product has sufficient inventory, it is expected to be shipped within 3 working days after the order is placed.
    If the product is in the production stage, the delivery status will be updated weekly according to the production scheduling.
  • Which cross-border payment methods does FCST support?

    Bank Telegraphic Transfer (T/T)
    Applicable to large-value transactions (single transactions of over USD 10,000). Funds arrive directly in the account with high security, but the handling fees are relatively high (approximately USD 30-50 per transaction), and the fund arrival cycle is 3-7 working days.
    Supports payment to the U.S. company, thereby simplifying the process.
     
    Letter of Credit (L/C)
    Backed by bank credit, it offers the highest security and is suitable for large-value transactions or first-time cooperative transactions. However, its procedures are complex and the costs are relatively high.
     
    Third-Party Payment Platforms
    PayPal: Supports small and medium-value transactions (within USD 5,000 per transaction). The fee rate is 3.4%-4.4% + USD 0.3 per transaction, and funds arrive within T+1 to T+3 (T refers to the transaction day).
     
    Western Union Receipt
    On-site operation at a bank is required.
  • Can FCST fully customize products according to customer requirements?

    Customers can provide clear requirements, and then we will follow up on the requirements to design the drawings. After confirmation with no errors, we can open the mold for mass production.
  • Can FCST provide sample support?

    According to the requirements and project situation, after communicating in detail with the sales manager, we can provide samples for free.
  • How to obtain the installation manuals and specification sheets for FCST products?

    Online, you can download them directly via the official website; offline, you can contact the sales manager for inquiries.
  • Can FCST provide a customized design scheme for Underground Cable Installation Solution?

    We can operate in accordance with the process based on the customer's project requirements: Requirements Analysis → Topology Design → Bill of Materials → Cost Estimation.
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