You are here: Home » Service » FAQ » Order Management

Frequently Asked Questions‌

FCST’s answers to your common questions about our products, services, support, and processes. The FAQ can help you to grasp the key information.

Order Management

    Q How to apply for payment terms?

    A
    Contact the sales manager offline for discussion.
    After submitting the application for company review and evaluation, the available payment terms can be viewed.
  • Will FCST's quotations expire?

    The product price in the quotation is valid for 30 days, and the freight rate is valid for 14 days.
    If the validity period is exceeded, you need to reconfirm with the sales manager whether there are any changes.
  • Can FCST provide neutral packaging?

    Yes, it can. The packaging can be selected according to customer requirements, including FCST packaging, neutral packaging, and customer-customized packaging.
  • How to check the product delivery time?

    Contact the sales manager offline for discussion.
    If the product has sufficient inventory, it is expected to be shipped within 3 working days after the order is placed.
    If the product is in the production stage, the delivery status will be updated weekly according to the production scheduling.
  • Which cross-border payment methods does FCST support?

    Bank Telegraphic Transfer (T/T)
    Applicable to large-value transactions (single transactions of over USD 10,000). Funds arrive directly in the account with high security, but the handling fees are relatively high (approximately USD 30-50 per transaction), and the fund arrival cycle is 3-7 working days.
    Supports payment to the U.S. company, thereby simplifying the process.
     
    Letter of Credit (L/C)
    Backed by bank credit, it offers the highest security and is suitable for large-value transactions or first-time cooperative transactions. However, its procedures are complex and the costs are relatively high.
     
    Third-Party Payment Platforms
    PayPal: Supports small and medium-value transactions (within USD 5,000 per transaction). The fee rate is 3.4%-4.4% + USD 0.3 per transaction, and funds arrive within T+1 to T+3 (T refers to the transaction day).
     
    Western Union Receipt
    On-site operation at a bank is required.
Contact Us
Project Inquiry >
Customized technical support to meet different requests.
Contact Sales >
Contact our sales team for products and solutions inquiries.
Online Chat >
Chat with our live agent for general inquiries now.
Underground Cable Installation Solution Supplier Since 2003.
Leave a Message
Contact us
*

Products

Resource

Company

Contact Us

Tel: +86 21 3872 6791
Mob: +86 187 2062 4696
Email: sales@fcst.com
Add: Rm402 block A Watts gallop tower No.2816 YiXian Rd, BaoShan District, Shanghai 200441.

Stay In Touch

© 2003-2025 Fiber Cable Solution Technology Co.,Ltd. All Rights Reserved. SitemapPrivacy Policy